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Call Center Operations Vice President
$157,041 (USD)/yr
$75.50 (USD)/hr
$28,142 (USD)/yr
The average call center operations vice president gross salary in United States is $157,041 or an equivalent hourly rate of $76. In addition, they earn an average bonus of $28,142. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States. An entry level call center operations vice president (1-3 years of experience) earns an average salary of $106,400. On the other end, a senior level call center operations vice president (8+ years of experience) earns an average salary of $198,902.
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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
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Salary Potential
$176,398 (USD)
12 %
Based on our compensation data, the estimated salary potential for Call Center Operations Vice President will increase 12 % over 5 years.
Most Popular Skills for Call Center Operations Vice President
Education
Education data not available for this job
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Country Overview
Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.
View Cost of Living PageThe United States of America (USA or U.S.A.), commonly known as the United States (US or U.S.) or America, is a country primarily located in North America. It is a federation of 50 states, a federal capital district (Washington, D.C.), and 326 Indian reservations. Outside the union of states, it asserts sovereignty over five major unincorporated island territories and various uninhabited islands. The country has the world's third-largest land area, second-largest exclusive economic zone, and third...
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Job Description
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives.
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Disclaimer
This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
Professionals should subscribe to SalaryExpert’s Assessor Platform.
ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Most Popular Skills for Call Center Operations Vice President
Salary Difference by Location
Salary by Country
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